I recently purchased a Buick from this dealership. I worked with Zach Simpson. He was amazing to work with. No pressure buying experience. He was very knowledgeable and I didn't feel rushed when I asked a bunch of questions. We worked out a great deal for my new car and I am very pleased with the results. I would definitely recommend this dealership and will be back for future purchases. There was a great energy in the building when I walked in. First class buying experience. Erin was great to work with too. Great energy and lots of positivity. I appreciate everything!

Hyrum was great! Thanks for the help!!

Awesome!

Great communication during the service. I waited in the lobby with fast WiFi and worked off my laptops. Easy day

Jacob is the freakin best!!! I’ve been going here for years for my oil change. ( Love the advantage care package) but yesterday I had to do my hundred thousand mile maintenance on my Acura MDX. Jacob helped me schedule the appointment, Let me know on my last oil change what would be needed for this appointment, gave me a heads up on price so I could budget. And then the day of my appointment came, and he was so freakin awesome! Had the shuttle ready for me, kept me updated on the progress of my vehicle, gave me an accurate ETA on when it would be completed. And just all in all was the freaking best. Super communicative, very knowledgeable, and friendly! I felt like he has my interest in mind, and never made me feel pressured or like I was another “sale”. I’ll definitely be going back for years to come! Thank you Jacob and Ken Garff for hiring him! He’s awesome!!

To be honest I was ready to write your service department off after our service manager left. I was going to finish out our oil service package and then look for another service department. That all changed with this last service we had done. I can't begin to thank Kenadie for her communications on the service we had done. She kept me informed and updated throughout the whole service process which has been a major concern for us trying to find a service department that we feel we can trust. Customer Service is all about communication and even when the message is not positive if you keep the client informed and up to date without the client having to constantly ask what's the status makes for a successful experience. Kenadie thank you again we will be back because of you.

On July 1st I was able to purchase my dream car with the help of Zach, Tenille and the lovely lady who had pretty nails (likely a manager)!!! I was so so happy and could not be more grateful to them all! I gave them my budget amount and they listened and did me so good! I debated 4 stars because I did have a not-so-nice encounter with a man who i was told is the “boss.” Had me wait in the lobby for an hour to fill out four lines on a piece of paper, when I asked if there was a reason I waited so long he just mumbled at me as if I were an inconvenience. Didn’t appreciate that but that bad apple clearly isn’t touching the rest of the team because everyone else is great!!!

I'm calling you guys out I thought when they said they listened to you that was just another gimmick to get people to come in so I started my purchase through the online ended up working with Mike over there to Riverdale GMC he found the truck I wanted he listened to what I wanted didn't try to change my mind about what I wanted and found the truck that best fit my description plus a little more appreciate all your help Mike and it ended up being in my truck was in Colorado and had to be brought here to Utah Mike and John got together and John took care of all the details and made sure that it happened and it happened on time or better than on time thanks for going the extra mile gentleman made my experience a very good one and yes they suggested some things that I did not want but if you didn't have that would you really have a good dealer

Great service

Smashing people to deal with.

Our car handled noticeably better after they replace our front shock. The free car wash was a nice touch. thanks

Fast and efficient on seat belt module replacement.

I buy far too many cars and have experienced a wide spectrum of scenarios. I was looking for a specific car and it showed up in Utah @ Ken Garff Buick-GMC (I’m in OHIO). My trepidation with buying a car sight unseen was completely eliminated thanks to ZACH SIMPSON. In an effort to avoid writing a book about Zach & my experience with him, I will summarize with one word, INTEGRITY! In my exchanges with Zach he mentioned the “Golden Rule.” If you want to experience the best buying experience, put Zach at the top of your contact list!! He will provide you a “Golden Rule” experience!

I bought a new truck here, and the experience couldn't have been better.

I buy a lot of cars. Too many cars. A decade ago I used to sell cars. Most car buying experiences are awful. Ken Garff GMC provided me with my car buying experience to date. There was no pressure. At times I actually wished there was more pressure so I could decide which truck to go with sooner. More importantly it was just an honest transaction without tricks or gimmicks. If you’re in the market for a new GMC this is where you want to go. Ask for Steve or Bill and they will take care of you. They provided the car buying experience that everyone wishes they had when they buy a car at 99% of other Stealerships.

Mike K. was very cool. Answered all my questions and after a misunderstanding about the price of my truck he made it right. Highly recommend!

Our salesmen Mike Kassahn was very helpful and actively listened to what I wanted. I would recommend him.

Great service. A well work done. Great customer service.

Ordered a part, was told I’d get notified. Never did. Called and was told the part was in, nope, just part of it. Gotta come back tomorrow. Thanks for wasting my time Riverdale Honda! Hello Joey, thank you for getting back to me. I would like to retract my previous comment, I was having a bad day and the guy ( sorry I didn’t get his name) was just doing his job. The fact that my day wasn’t going well I took it out on him, and for that I apologized to him the next day. Please make sure that he knows. I should know better and will do better in the future to control my emotions, and taking it out on those who didn’t have anything to do with my frustrations. The gentlemen was very kind when I went back the next day and exceeded my expectations.

Was able to get my truck in without an appointment. Honored my maintenance plan bought at another Ken Garff dealership.

I recently purchased a 2022 Wrangler 392 from Big Mike at Ken Garff GMC. I was flying up from Texas and he made the transaction smooth and easy. Big Mike originally offered to pick me up from the airport, however the timing didn't work out. He set up the delivery with his backup also named Mike. Mike offered to have Ken Garff reimburse me for the Uber ride since Big Mike was not available. When I arrived the Jeep was parked on the showroom floor just like they said it would be. They also had packed the half doors in the back of the Jeep for me. I spent about 30 minutes looking over the vehicle while they completed the paperwork. The vehicle was just as described and the experience was top notch. During the process Big Mike was very attentive and responded immediately when I had a question. Roughly two weeks after buying the Jeep I reached out to Big Mike to find out the name of the cleaning product they used on the interior. Within minutes he responded with the name of the product. I have since ordered it and have received it from an online vender. I have dealt with dealerships my whole life. I actually worked for a Ford dealership for 8 years and I can say the sales staff and management at Ken Garff GMC are very professional. They are not your stereotypical slick haired sleazy sale person!!

Work fantastic, people were also so helpful and informative.

They did a remarkable job. Over and above what I was expecting. Very professional.

Very helpful picked us at the airport and made paperwork go smooth. All around good place to buy a vehicle from.

I had been looking for a new truck for a long time. They had what I wanted and I got a good deal