We had some real hesitations about going to this dealership, not because of the reputation but because we have been burned so badly by their competition (another Buick GMC dealership in the area… There’s only one other in the local vicinity, so you figure it out).
At the previous dealership, we informed the salesman that we had already been pre- approved for a car loan for a brand new car and gave them the price range which we felt we could afford for a new car. After several rounds between the salesman and the sales manager and the manager of the dealership, I could not understand why they didn’t understand or refused to listen to what we told them about what we wanted to pay for the car.
Before we knew it, our credit report had been pulled seven individual times (these are HARD inquiries against my credit report—when you are trying to rebuild credit, this is NOT a good thing!!!) they presented my credit package to everyone other than the company that I had already received pre-approval for the car loan. Nevertheless, we gave them an ultimatum and left that dealership without a car.
Fast forward to our Experience at Ken Garff Buick GMC of Riverdale. Again, as at the previous dealership, we explained to them that we had been pre-approved for our car loan and knew the amount that we could afford to pay for a car. They accepted our pre-approval paperwork without any questions, answered a few questions about some auxiliary purchases for the vehicle that we might be interested in, including an undercoat protection plan, etc.
Our salesman was VERY friendly and NOT obnoxious like my previous dealership was. The entire experience took less than two hours from the moment we walked in the door until we were handed the keys to our brand new Buick.
Thank you can Ken Garff Buick GMC of Riverdale For making the experience a little less horrific than getting a root canal. That’s not a dig on their reputation… It’s simply how we feel about going to car dealers in the first place. Ken Garff didn’t make us feel that way.
